324 – RTA in Action: Best Practices for Dispute Resolution 

November 1, 2025
11:00 AM - 1:00 PM

Community housing providers face daily challenges navigating disputes under the Residential Tenancies Act (RTA). Handling notices, eviction processes, and Landlord and Tenant Board (LTB) hearings effectively and fairly can make a real difference for both tenants and your organization. 

In this interactive workshop, you’ll gain practical guidance and proven strategies to manage RTA disputes with confidence.

Topics include: 

  • Common types of notices: Learn which LTB notices are most frequently used and how to apply them correctly. 
  • Serving notices effectively: Best practices for timing, clarity, human rights considerations, and aligning with your internal policies. 
  • Navigating the LTB process: Tips for using the Tribunals Ontario Portal (TOP), preparing for hearings, and enforcing orders. 
  • Relief from eviction: Understanding Section 83 of the RTA and balancing human rights and tenant circumstances. 
  • The interaction between the HSA and RTA: What’s in and out of the LTB’s jurisdiction. 

Toronto Community Housing Corporation (TCHC), the second-largest community housing provider in North America, brings deep experience managing a high volume of RTA disputes and appeals at the LTB and Superior Court. Their legal team will share real-world examples and insights that other providers can apply directly in their own organizations. 

Leave with practical tools and confidence to handle disputes effectively and reduce risk for your organization. 

Presented By

Katie Douglas

Legal Counsel, Toronto Community Housing Corporation

Travis King

Paralegal, Toronto Community Housing Corporation

Kimberley Pesino

Investigator, Toronto Community Housing Corporation

Lee-Anne Thibert

Supervisor, Paralegal Services, Toronto Community Housing Corporation