Amanda Warren-Ritchie is the Manager of Strategy and Quality Improvement at CityHousing Hamilton, the largest affordable housing provider in the city. She leads the organization’s efforts to ensure a consistent, tenant-first approach, to sharpen its strategic direction, and to enhance performance standards. Amanda brings a strategic mindset complemented by operational discipline, balancing big-picture direction with attention to the daily reality of process improvement and quality control. Amanda helps ensure that the organization not only sets it strategic ambitions but also embeds them into everyday practices, enabling safe, affordable, well-maintained homes and thriving communities across Hamilton.