Michelle Parisien is the Director of Tenant Experience Operations at Ottawa Community Housing Corporation (OCHC), where she is redefining what tenant-centered housing services look like. She has led the transformation of Rent and Lease Services from a traditional administrative function into an innovative, tenant-first model that sets new benchmarks in service excellence. Grounded in LEAN principles and powered by automation and data-driven insights, this transformation has removed process waste, strengthened accountability, and raised the bar for quality in client experience. With a proven track record in organizational change and operational leadership, Michelle is passionate about building bold, sustainable systems that deliver better outcomes for tenants, staff, and communities alike.